Success & Growth

The best customer journeys are designed backwards

How to design a customer journey that scales, without overbuilding.

14 hrs ago • 

Ashley Harpp

August 2025

The New CSM Workflow: What AI Handles vs. What You Still Own

AI can handle the work. But it still can’t replace you... if you focus on the right things.

Aug 19 • 

Ashley Harpp

Great Leaders Know When to Zoom In and When to Zoom All the Way Out

Why learning to shift your leadership altitude is the key to building trust, scaling your team, and staying out of burnout.

Aug 7 • 

Ashley Harpp

July 2025

The Hardest Thing About Running My Consultancy? Managing Myself.

The unexpected lessons from overachieving that shaped how I lead, deliver, and recharge as a consultant.

Jul 22 • 

Ashley Harpp

1

My Biggest Mistakes Presenting to the Board (And What I Do Now)

How I learned to stop overexplaining, simplify CX, and speak in outcomes that boards actually care about.

Jul 8 • 

Ashley Harpp

June 2025

When It Feels Like Your Cross-Functional Peers Don’t Trust You

What to do when it feels like your credibility is being questioned - and how to turn quiet tension into trust.

Jun 17 • 

Ashley Harpp

The Hardest Part of Scaling: Letting Go of What Worked

Hustle got you here. Systems will take you the rest of the way.

Jun 10 • 

Ashley Harpp

The Human Advantage in a World Obsessed with AI

I’ve read the summaries. I’ve seen the dashboards. But none of them replaced one good conversation.

Jun 3 • 

Ashley Harpp

May 2025

The Shift from Teammate to Leader

A framework for first-time managers stepping into leadership over their former peers.

May 21 • 

Ashley Harpp

1

What Consulting Taught Me About My Own Value

Consulting forced me to see my skills differently and bet on myself in a whole new way.

May 5 • 

Ashley Harpp

April 2025

The Customer Doesn’t See Dirty Data. They See a Bad Experience.

How leaders can build resilient customer experiences in a messy, real-world data environment

Apr 16 • 

Ashley Harpp

From 102% to 120% NRR: Building an expansion motion that scales

Most teams track NRR after the fact. Here’s how to drive it in real time.

Apr 1 • 

Ashley Harpp